Shipping policy

SMH Atelier Shop — Shipping Policy

At SMH Atelier Shop, we are committed to delivering your items with the level of care, efficiency, and refinement that reflects the SMH Atelier standard. Every order is prepared and shipped with intention, ensuring a luxury experience from checkout to delivery.

Order Processing

All orders are processed Monday through Friday (excluding holidays).
Please allow 1–2 business days for your order to be prepared and packaged.

Once your order is shipped, you will receive a confirmation email with tracking information.

Domestic Shipping (United States)

SMH Atelier Shop offers reliable and timely domestic shipping options. Shipping rates are calculated at checkout based on your location and preferred shipping method.

Typical delivery windows:

  • Standard Shipping: 3–7 business days

  • Expedited Shipping: 2–3 business days

  • Express Shipping: 1–2 business days

Delivery times may vary based on carrier conditions and external factors.

Local Delivery (Kansas City Metro Area)

For customers within our local service area, we are pleased to offer luxury local delivery.

  • Orders placed before 12:00 PM CST qualify for next-day delivery before 6:00 PM CST

  • Orders placed after 12:00 PM CST will be delivered the following business day

Local delivery is fulfilled with the same care and precision as every SMH Atelier piece.

International Shipping

International shipping options vary depending on destination. Rates and estimated delivery times will be displayed at checkout.

Please note:

  • Customers are responsible for any customs fees, duties, or taxes imposed by their country

  • Delivery times may vary due to customs clearance processes

  • We are unable to mark shipments as “gift” or declare lower values

Shipping Address Accuracy

Please ensure all shipping information is accurate at the time of purchase.
SMH Atelier Shop is not responsible for delays or lost packages due to incorrect or incomplete addresses.

If you need assistance updating your information, contact us immediately at:
support@smhatelier.com

Order Tracking

Once your order ships, you will receive an email with a tracking link.
Tracking updates may take 24–48 hours to appear.

If your tracking information seems delayed or stalled, contact us at:
support@smhatelier.com

Lost, Delayed, or Stolen Packages

SMH Atelier Shop is not liable for packages lost or stolen after confirmed delivery by the carrier.
If your package has not arrived or appears to be missing, please contact customer support — we will assist you in filing a carrier claim and exploring available options.

Email us at:
support@smhatelier.com

Damaged Packages

If your item arrives damaged, please notify us within 3 days of delivery so we may evaluate the issue and make it right.

Contact:
support@smhatelier.com

Pre-Order Items

Any items marked as pre-order will include an estimated shipping window.
We will notify you if any delays occur.